Technical Electronics Support Professional

Join a team recognized for leadership, innovation and diversity

As a Technical Support Professional here at Honeywell, you will have the opportunity to provide technical support to our customers and resolve complex technical issues. You will play a crucial role in ensuring customer satisfaction and delivering exceptional service. Your expertise in relevant technologies and products will be essential in addressing customer needs and providing effective solutions. You will report directly to our Technical Support Manager, and you'll work out of our Mason, OH location. In this role, you will impact customer satisfaction, team performance, and contribute to process improvement and collaboration. 

KEY RESPONSIBILITIES

• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement technical support strategies
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Contribute to the development and improvement of technical support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
• Participate in customer meetings and provide technical expertise and guidance 

BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. 

YOU MUST HAVE

• Minimum of 2 years of proven experience in hardware technical support or a similar role
• Expertise in relevant technologies and products
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in mentoring and leading a team
• Strong customer focus and commitment to customer satisfaction 

WE VALUE

• Bachelor or Associate degree in EET (Electrical Engineering Technology) or a related field.  
• Strong technical knowledge and subject matter expertise in hardware repair, electronics
• Prior experience with soldering electronics
• Prior experience reading electrical schematics
• Strong leadership and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships 

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here 

THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here 

Additional Information

• JOB ID: HRD256897
• Category: Customer Experience
• Location: 7901 Innovation Way,Mason,Ohio,45040,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.